Privacy Policy
How we protect your personal information
This Privacy Policy explains how The Brow Studio Wilmslow collects, uses, and protects your personal information when you visit our website, make an enquiry, or book a treatment.
1. Who we are
The Brow Studio Wilmslow is owned and operated by Fiona-Leigh, a qualified and insured HD Brows and LVL Lash specialist based in Wilmslow, Cheshire.
2. Information we collect
We may collect and store the following information when you contact or book with us:
- Your name and contact details (such as phone number and email address)
- Details of your treatment bookings and preferences
- Medical or allergy information relevant to your treatments (for safety and patch testing)
- Website usage information via cookies and analytics tools
3. How we use your information
Your data is used solely to manage appointments, maintain treatment records, and provide the best possible service. We may contact you via email, phone, or text message regarding appointment confirmations, reminders, or important updates.
4. Booking and payment details
All online bookings and payments are processed securely through Timely. We do not store or have access to your full payment card information. Timely’s system complies with UK GDPR and PCI DSS data protection standards.
5. Marketing communications
We may occasionally send appointment updates or offers via email or text message. You can opt out of marketing communications at any time by replying “STOP” or contacting us directly.
6. Data retention
Client records are securely stored for a minimum of seven years, as required by insurance and UK beauty industry regulations. After this period, your personal data will be permanently deleted unless you continue to receive treatments.
7. Sharing your information
We do not sell, trade, or share your personal information with third parties, except where required by law or insurance providers for compliance purposes.
8. Your rights
Under the UK GDPR, you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct or delete your information
- Withdraw consent for data processing at any time
To make a data request, please email thebrowstudiowilmslow@gmail.com.
9. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer not to share this information.
10. Updates to this policy
This Privacy Policy was last updated in 2025. Any changes will be published on this page, so please check back occasionally to stay informed.
Contact
If you have any questions about this policy or how your information is handled, please contact:
The Brow Studio Wilmslow
Email: thebrowstudiowilmslow@gmail.com
Wilmslow, Cheshire